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We help companies and brand owners predict customer behavior. Founded in 1984, our original focus was on providing unique and timely customer insights to the Automotive industry. We were the first company to develop an interactive customer follow-up program for the Automotive industry, set the foundation for survey-driven customer loyalty programs and pioneered an auditable and interactive way to track dealership performance. As the customer interaction with brands continues to evolve, so does our solution, ensuring that our clients are always on the forefront of managing the customer experience and leveraging the latest tools and technologies. We have expanded our work into other industries including Travel and Hospitality, Retail, Telecommunications, and Financial Services. Our work has evolved but our intent has not changed: to provide meaningful and actionable customer insight to our clients and to provide innovative tools and technologies for companies to manage their brands and their customers.
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Self Management Group (SMG) is focused on building self-managing cultures. For over thirty years, we have been finding, selecting and developing people into self-managers. This strategy has helped major corporations around the globe find top level talent, improve employee retention and increase performance. Our services focus on six key areas: Recruiting - Creating and managing the flow of suitable candidates. Screening - On-line interviewing and mini-profiling to qualify candidates. Selection - Normative psychometric profiling to identify strengths, assess fit and evaluate ROI. Learning & Development - Developing self managing cultures; managing stress; changing paradigms. Career Management - Tools for self development and career self management. Organizational Effectiveness - Succession planning; strategic change; improved selection and retention. SMG partners with clients to attract and select top potential and maximize results through the use of our proprietary psychometric assessment tools, innovative self-management training, coaching and/or leadership consulting services. For years, top organizations have been using our online screening and selection tools to improve performance by getting the right people doing the right things. Our selection tools for staffing are available 24/7, 365 days a year and help our clients increase candidate flow and build pro-active recruiting cultures. Our complimentary applicant tracking system helps organizations pro-actively bank candidates and eliminates the need for expensive resume management software.
Convirza is the first enterprise call tracking and call optimization platform. To address the growing demand for intelligence from phone interactions we combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and customer experience while increasing revenue. The company serves leading national and international brands in automotive, healthcare, hospitality, home and financial services. Designed for businesses of all sizes, media/publishing agencies, call centers, and more, it is a call recording solution that helps track and analyze calls to understand caller intent and behavior.