What Happened?
Alexandria, VA-based United States Patent and Trademark Office has announced the Resignation of Doug Bourgeois as Chief Information Officer
About the Company
For over 200 years, the basic role of the United States Patent and Trademark Office (USPTO) has remained the same: to promote the progress of science and the useful arts by securing for limited times to inventors the exclusive right to their respective discoveries (Article 1, Section 8 of the United States Constitution). Under this system of protection, American industry has flourished. New products have been invented, new uses for old ones discovered, and employment opportunities created for millions of Americans. The strength and vitality of the U.S. economy depends directly on effective mechanisms that protect new ideas and investments in innovation and creativity. The continued demand for patents and trademarks underscores the ingenuity of American inventors and entrepreneurs. The USPTO is at the cutting edge of the Nation`s technological progress and achievement. The USPTO is a federal agency in the Department of Commerce. The USPTO occupies several interconnected buildings in Alexandria, Virginia. The office employs more than 10,000 people -- including engineers, scientists, attorneys, analysts, computer specialists -- all dedicated to protecting U.S. intellectual property rights.
About the Person
As an early adopter of cloud computing in government, and a leading business and technology strategist with VMware, Doug’s Federal and industry experience offers critical insight into the policy, acquisition, and transformation challenges to achieving the Administration’s cloud agenda. After 9+ years in executive leadership roles in Federal government, Doug became VMware’s Federal Chief Cloud Executive, and leads the development and execution of their cloud computing strategy. He hailed from the Department of the Interior, where he was the Director of the National Business Center for 6 years. There, he led 1,800+ employees and contractors in 24 states to provide business management services government-wide, like: IT, payroll, HR, financial management, contract management, and management consulting. Under his leadership, the NBC was competitively selected to provide these services to the Federal government. He also led the NBC to develop and implement cloud computing services, leveraging their shared services infrastructure, defense-in-depth security model, and virtualization capabilities. His commitment to excellence helped NBC earn an ISO 9001 certification and service level achievement rates of 97% across major service lines. Before Interior, Doug was the CIO of the Patent and Trademark Office, leading the agency’s successful migration to e-government. That included transforming the manual patent examination process to an online environment, providing published patent applications under review online to the public, digitizing granted patent documents and eliminating 25 million paper copies as a result, supporting the technology of an award winning telework program, and achieving an electronic filing rate that consistently exceeded 95%. From 1994 to 2001, he held several roles at FedEx, including the Managing Director of Global Customer Service Technology with responsibility for the successful 1-800-GoFedEx telephone network, all interactive telephone based applications used by FedEx customers to track packages and schedule pickups, as well as all systems used by FedEx Call Center employees world-wide to process several million transactions daily. Doug is a frequent speaker at Public Sector industry forums and the host of VMware’s Federal IT Challenge that airs on WFED in the Washington DC area. He earned a B.S. degree in Aeronautical Engineering from Cal Poly University in San Luis Obispo, California and an M.B.A. degree in Finance from Tulane University in New Orleans, Louisiana.
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