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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Smith Micro Software is a Aliso Viejo, CA-based company in the Software and Internet sector.
Fonteva, a Salesforce® Premier Partner, is the leading provider of membership and events solutions built on the Salesforce platform. At the heart of everything Fonteva does is its quest to equip and empower its customers to meet the unique needs of their communities. By harnessing the power of the Salesforce platform, Fonteva delivers highly configurable solutions that facilitate collaboration and strengthen the bond that members have with one another and with their associations – because the stronger a community is, the more rewarding and enduring the relationships will be.
Legaledge Software is a Wayne, PA-based company in the Software and Internet sector.
Graphics Systems Corporation is a Menomonee Falls, WI-based company in the Software and Internet sector.