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AI-powered customer insight and cross-channel marketing, by Ometria. Ometria gives marketers the ability to create personalised experiences across the customer journey.
Mobius Communications Company is a Hemingford, NE-based company in the Software and Internet sector.
PromoRepublic is a leading social media marketing platform that helps brands and marketing agencies easily confidently manage hundreds and thousands of social pages.
Explore Repslys retail execution platform and discover solutions for merchandising, field sales, and promotion execution. Learn how your field team can work smarter with Repsly today!
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.