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The mission of Envoy Company is to bring increased efficiency, security, and delight to your front desk. With Envoy, we`re reimagining the future of visitor registration. Team Envoy wants to tackle your workplace pain points, from the complicated to the mundane, and bring you modern solutions. We use smart design to create user-focused products that encourage interaction and enjoyment.
Privacy Bee is a proactive service that helps protect your privacy and prevent identity theft by scrubbing your personal information from marketing databases and monitoring for data breaches and leaks.
Pierce County is a county in the US state of Washington.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.