What Happened?
Mississauga, ON-based Empathica appointed Simon Palmer as Chief Technology Officer.
About the Company
Empathica provides Customer Experience Management programs to more than 200 of the world's leading brands, ranging from multi-unit retailers, to banks and restaurants. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica?s 30 million customer surveys in 17 languages reach more than 70,000 locations. A privately-held organization, Empathica is headquartered in Mississauga, Ontario, Canada and also has offices in Birmingham, England and Alpharetta, GA, in the United States. For more information about deriving actionable insights that enhance a brand?s operational excellence, visit Empathica at www.Empathica.com.
About the Person
Simon Palmer worked for Cognos, a leading business intelligence and performance management software company, where he spent 10 years forming strategic teams, managing across the Atlantic and creating and implementing enterprise software solutions. He quickly rose through Cognos as a technical lead and manager, retaining a technical presence and code responsibility in his teams.
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