About the Company
FreshDesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.
About the Person
As Chief Technology Officer, Shan sets the technology direction for the company and ensures that Freshdesk’s services are secure and reliable to meet the needs of all our customers. Before Freshdesk, Shan was responsible for the architecture for key products for Zoho Corp’s ManageEngine division. Today, he oversees the teams of engineers building all of Freshdesk’s products. When he isn’t working, he can be found watching old movies or taking long drives along the coast.
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