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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Net Power & Light (NPL) is a provider of applications, infrastructure and developer tools that enable collaborative, integrated videoconferencing for businesses and consumers. The company`s LUX™ platform and Spin client application software combine to create a highly interactive, collaborative information exchange experience. Up to 10 participants are able to interact face-to-face, seamlessly viewing and interacting with documents, photos, presentations and video media. NPL`s Chalk Talk™ collaboration tools allow dynamic on-screen interaction between participants simultaneously without the need to “pass control.” Businesses are able to create a one-on-one customer experience by embedding the Spin videoconferencing and custom collaboration capabilities into their suite of applications and service offerings resulting in significant gains in productivity and customer satisfaction.
Nordhealth is a company that provides software and APIs to healthcare and veterinary professionals around the world to help improve care, save time, and grow their business.
WebOnce Technologies is a Lansing, MI-based company in the Software and Internet sector.
Current History Inc is a Philadelphia, PA-based company in the Software and Internet sector.