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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
SmartPay is Pay-As-You-Go Workers` Compensation Administration and Billing Solutions. Its open platform provides an unprecedented competitive advantage to insurance agents, payroll providers and insurance carriers as it enables each one of them to work with the provider of choice to process and manage their clients` workers compensation plans.
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Companies are increasingly publishing long-form content as part of their marketing strategy, but how can content marketers do research at scale? While researching and writing are very related user behaviors, word processors and search engines have historically evolved independently. As a result, it is estimated that 200+ million users go back and forth from Google Search to Microsoft Word everyday, which might just represent the largest productivity gap on the Internet. Frase is building a word processor equipped with intelligence to perform unsupervised search and make marketers more productive.