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Workforce management (WFM) solutions for scheduling, forecasting and performance management of your contact center agents, back office and offsite workers.
Founded in 2002, Concept Searching provides software products that deliver automatic semantic metadata generation, auto-classification, and powerful taxonomy management tools. Concept Searching, developer of the Smart Content Framework™, provides organizations with a method to mitigate risk, automate processes, manage information, protect privacy, and address compliance issues. This infrastructure framework utilizes a set of technologies that encompasses the entire portfolio of unstructured information assets, resulting in increased organizational performance and agility. Concept Searching is the only platform independent statistical metadata generation and classification software company in the world that uses concept extraction and compound term processing to significantly improve access to unstructured information. The Concept Searching Microsoft suite of technologies runs natively in all versions of SharePoint, Office 365, and OneDrive for Business. The technologies are being used to improve search outcomes, deploy an enterprise metadata repository, enable effective records management, identify and secure sensitive information, improve governance and compliance, social tagging, collaboration, text analytics, facilitate eDiscovery, and drive intelligent migration. Headquartered in the US with offices in the UK, South Africa and Canada, Concept Searching solves the problem of finding, organizing, and managing information capital far beyond search and retrieval.
The World is Now the Web.
Struggling to manage customers demands? Journey Orchestration increases engagement, builds more valuable relationships, and fuels growth.
Wake24 is a San Jose, CA-based company in the Software and Internet sector.