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Flexport`s mission is to fix the user experience in global trade and bring the world free trade through technology. All of us at Flexport share a vision for a world where any two businesses can trade with each other without regard for geographic distance, logistical complexity, or regulatory challenges. We are a licensed customs brokerage and freight forwarder built around an online dashboard. Our services include air freight, ocean freight, trucking, fulfillment, and cargo insurance. By automating these services and delivering them through an online dashboard, we`ve dramatically reduced costs and improved reliability. Our services put clients back in control of their logistics and supply chain needs. We offer faster freight quotes, lower prices, improved visibility and notifications, and advanced analytics. Our team of logistics managers offer world-class customer support to ensure all shipments exceed client expectations. Backed by Google Ventures, Bloomberg Beta, First Round Capital, Y Combinator and many more, Flexport is redefining how companies manage their global supply chain.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Reward Gateway helps more than 1,800 of the world`s leading companies to attract, engage and retain their best people with an employee engagement platform that brings employee benefits, discounts and perks, reward and recognition, employee wellbeing, employee communications and employee feedback into one unified hub. Clients include American Express, Unilever, Samsung, IBM and McDonald`s.
Aligned Technology Group - Technology Advisory