What Happened?

About the Company

As Tennessee`s largest health plan, we`ve been helping Tennesseans find their own unique paths to good health for nearly 70 years. More than that, we`re your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. Our mission is simple: peace of mind through better health. We`re an independent, not-for-profit, locally governed health plan company – meaning we live and work alongside our Tennessee business customers and plan members. Our 5,500 employees across the state have built our strong reputation for integrity, excellent service and community leadership. But we are also part of the BlueCross BlueShield Association, a nationwide association of health care plans. Because of this, our plan members have access to the same quality health benefits while traveling or living out of state that they have while in Tennessee.

About the Person

Nicholas Coussoule serves BlueCross BlueShield of Tennessee as senior vice president and chief information and strategic technology officer. He is responsible for leading more than 600 employees and overseeing a $140 million budget for the company’s information technology and business engineering divisions. He reports directly to BlueCross’ chief financial officer and serves on the company’s corporate leadership council. Coussoule has more than 20 years of extensive experience in operations and technology consulting and IT management in the U.S and internationally. He began his career with Keane, Inc., serving as a project manager and account manager in the Netherlands before moving into senior management. He has also held senior IT leadership positions at Alumax, Inc., as well as the chief information officer position at Pameco Corporation and Teltek, Inc. Coussoule most recently served as the senior vice president and chief information officer at Crawford & Company, the world’s largest independent provider of claims management solutions. Coussoule is a graduate of Dartmouth College, where he obtained a degree with honors in economics and mathematics. Nick is also a member of the board of directors of the Chattanooga Symphony and Opera, and a member of the board of directors of WTCI-TV, Chattanooga’s Public Broadcasting Services affiliate network, where he leads the technology committee. Managing Corporate Culture Change as a New CIO