What Happened?
Chelmsford, MA-based Aspect Software has appointed Michael Ely as vice president of technology.
About the Company
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today`s top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail. Wherever you`re looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.
About the Person
Previously Ely served as director of systems architecture, leading a team responsible for architecture considerations for all Aspect products, including advanced development and technology research.
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