What Happened?
Midvale, UT-based inContact has Appointed Julian Critchfield as Chief Technology Officer
About the Company
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world`s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
About the Person
Critchfield joins the inContact team from GE Healthcare, where he served as Global CTO and General Manager of Specialty Solutions, responsible for more than 700 people and more than $900 million in revenue. Prior to GE Healthcare, Critchfield was Executive Vice President of Development at Micro Focus International, where he led software and customer care engineering. Critchfield also spent more than 5 years at Oracle, where he was Vice President of the company's Fusion Middleware Division, where he was responsible for development, implementation and support of global enterprise cloud implementations. He holds a BS degree in Computer Science from Brigham Young University and an MBA from California Coast University.
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