What Happened?
Cincinnati, OH-based Convergys Corporation appointed Jim Goetz as Chief Information Officer.
About the Company
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world.
About the Person
Most recently, Jim Goetz served as CIO for the ServiceMaster Company where he led transformational initiatives in technology infrastructure, applications, and business capabilities used throughout the ServiceMaster consumer brands including TruGreen, Terminix, American Home Shield, ServiceMaster Clean, and Merry Maids. Before moving to the ServiceMaster Company, Goetz worked for IBM Global Services where he led the development and implementation of e-business services for telecom, media, and internet based companies. Earlier in his career, Goetz worked for Ameritech as the senior information technology executive responsible for all shared technology across the enterprise. He also worked for Nolan, Norton & Co. and in systems engineering and management roles in IBM. Goetz holds a degree in mathematics from Wheaton College and a master’s of business administration from the University of Chicago.
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