What Happened?
Washington, DC-based Ibex Global Appointed Jim Ferrato as Chief Information Officer
About the Company
Through our smart digital marketing & online acquisition technology, worldwide customer support operations, and innovative customer experience platform, ibex helps Fortune 500 brands acquire, engage, and retain valuable customers. Headquartered in Washington, D.C., ibex has delivery locations across 25 sites in seven countries, and maintains a network of 15,000 employees. With our CLX platform, we help brands process 180 million customer interactions yearly, add over $2B in lifetime customer revenue each year, and manage and optimize innovative customer experience programs. Our clients are Fortune 500 and other high-profile companies in a variety of industries including communications and media, technology, automotive, retail, insurance, and financial services. We have been delivering superior technology and services for over 15 years and offer an integrated suite of service including: • Digital Marketing & Customer Acquisition • Worldwide Customer Support • Business & Consumer inbound and outbound telesales & technical support • Customer Experience Management • Interactive Voice Response (IVR) • Chat & E-mail sales & support • Back office services ibex has 25 service delivery locations in the following seven (7) countries: 1. USA 2. UK 3. Philippines 4. Senegal 5. Pakistan 6. Nicaragua 7. Jamaica
About the Person
Prior to joining IBEX, Jim Ferrato led technology initiatives at iPacesetters, a customer acquisition company. He also served as the CIO at ACCENT Marketing, leading the implementation of customer engagement solutions across phone, online and social media channels. Ferrato’s experience includes his role as the senior vice president and chief information officer at Protocol Global Solutions, a provider of business process outsourcing solutions specializing in contact center services. Ferrato`s additional industry experience includes time at Aspect Communications where he was the vice president of worldwide professional services. He also served in a number of roles at Stream International including chief information officer.
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