What Happened?
Washington, DC-based United States Postal Service has Retired Ellis Burgoyne as Chief Information Officer
About the Company
As the U.S. Postal Service continues its evolution as a forward-thinking, fast-acting company capable of providing quality products and services for its customers, it continues to remember and celebrate its roots as the first national network of communications that literally bound a nation together. Ours is a proud heritage built on a simple yet profound mission: Connect every American, every door, every business, everywhere through the simple act of delivering mail. This idea of universal service is at the heart of the $900 billion industry that drives commerce, plays an integral part in every American community and remains the greatest value of any post in the world. This is the promise and potential of the United States Postal Service. The Postal Service delivers more mail to more addresses in a larger geographical area than any other post in the world. The Postal Service delivers to more than 151 million homes, businesses and Post Office boxes in every state, city, town and borough in this country. Everyone living in the U.S. and its territories has access to postal products and services and pays the same postage regardless of their location.
About the Person
James P. Cochrane was named vice president, Product Information in January 2011. He reports to the chief information officer and executive vice president and is responsible for innovations in technologies and tracking systems, including the Intelligent Mail barcode (IMb) and Intelligent Mail package barcode (IMpb). Cochrane and his group are creating strategies to place barcodes on all postal products while increasing the business intelligence they provide. A major focus is to develop an enterprise analytics process that will drive customer and field performance by moving from reporting what happened to predicting what will happen.Under Cochrane's leadership, the Product Information group oversees all scanning improvements and the integration of network information visibility systems. This includes the national Address Management System — which houses all address informationneeded by postal operations to move the mail — and the National Change of Address system that facilitates customers' mail forwarding. Focusing on customer needs, operational performance, business intelligence and technology development, Cochrane's priority is to ensure that technology and information continue to evolve to ensure revenue growth and operational efficiency. Prior to this position, Cochrane served as vice president, Product Visibility and Operational Performance from June 2010 until January 2011. He also was vice president, Ground Shipping. In this capacity, he managed the Postal Service's portfolio of ground packages, including the creation of the Parcel Select product which has fueled the growth of the USPS shipping business. A 39-year postal veteran, Cochrane, also was manager of Package Services, directing product development and strategy for the Postal Service's $11 billion portfolio of domestic and international package products. He also served as associate vice president, Marketing and Strategy for the Expedited Package Services strategic business unit; and associate vice president, Sales for the former Northeast Region, where he was responsible for commercial sales of $12 billion annually. Prior to moving to marketing, Cochrane served 25 years in operations, including as district manager of Customer Service and Sales for the Washington, DC, metropolitan area. He also served as senior plant manager of Northern Virginia. He began his USPS career as a postal clerk in 1974. A graduate of American University, Cochrane has a master’s in Public Administration from the School of Public Affairs.
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