| Name | Title | Contact Details |
|---|---|---|
France Bigras |
Chief Information Officer and Associate Vice President of Information Systems | Profile |
FATV is an award-winning content and technology company that has been educating students and supporting staff at colleges and universities across the US for over 15 years. Schools customize FATV`s online video content and knowledgebase to answer student questions and improve student service learning outcomes. FATV is available across multiple platforms: chatbot, mobile, email, social media, portal, campus-based digital signage systems, and in multiple languages. Schools choose FATV to promote student self-service, reduce phone calls, improve customer service, answer questions using videos and educate students on important topics such as satisfactory academic progress and financial literacy. FATV has been recognized by University Business as a Readers` Choice Top Product. Last year, FATV streamed over 4 million online videos on behalf of school clients. Historically, client satisfaction and retention rates have exceeded 95%.
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Grand Rapids Community College has been nestled in the heart of West Michigan for 100 years. The first community college in Michigan, GRCC was founded in 1914 to provide educational opportunities that would open doors for local citizens. That mission continues today as the college celebrates its centennial. The GRCC Experience is seamless transfer to more than 35 college and university programs; faculty with industry practice; state-of-the-art, flexible and online learning options; honors, study away and experiential learning courses; and business partnerships to develop tomorrow’s workforce.