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Semantix is a company that provides data-driven solutions for businesses, specializing in Big Data, Analytics, and Artificial Intelligence. They offer innovative and disruptive solutions, as well as Big Data platforms in the one stop shop model, allo...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Connect Technologies is a Alpharetta, GA-based company in the Software and Internet sector.
Whether youre a brand or retailer, Crealytics offers you data activated performance advertising and site monetization solutions to give you a competitive advantage.
Processing over two trillion products a month, the Productsup Product-to-Consumer (P2C) platform imports, optimizes, contextualizes, and distributes product content across more than 2,500 marketing and retail channels. By providing full control over product, brand, and service experiences, Productsup enables companies to overcome commerce complexity to deliver a consistent customer experience across all channels. Productsup powers commerce success by enabling global companies to perfect their product content journeys. The highly scalable platform is equipped for even the most sophisticated enterprise customers, helping them reach all of their target consumers worldwide and maximize their full potential. Productsup is trusted by more than 1,000 global companies, such as Coca-Cola, Sephora, and ALDI, handling more monthly data requests than Google’s consumer search service. In 2022, Productsup raised over $70M in funding from Bregal Milestone and Nordwind Capital and acquired World of Content.