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Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand`s reputation at risk. Today`s consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.
Verizon Digital Media Services is a subsidiary of Verizon Media, itself a division of American telecommunications company Verizon Communications.
Branch Messenger is a team Cooperative arrangement in which shift workers can message their coworkers on a shared directory, trade or pick-up shifts, view schedules, receive reminders, and access company information from anywhere.
Connecting brands to the right people, at the right place, at the right time