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The Rimm-Kaufman Group is one of the leading companies in the Business Services sector.
CloudTags creates omnichannel customers. We engage shoppers digitally in-store to increase identification prior to checkout. Showing the right content in the right context in the store, our experiences allow shoppers to build digital collections of products they’re considering. In doing this, they create rich intent data. After leaving the store, our advanced predictive models use this data to increase customer engagement and sales. Based on our clients’ objectives, we can drive purchases online or drive customers back to the store.
We began in 1876 in Chicago as the N.M. Johnson Company, “Blank Book Manufacturers and Book Binders.” About the same time as General George Custer and his troops were defeated in the Battle of Little Bighorn in the Montana Territory, our first advertisement appeared in the 1876-77 Chicago Business Directory. When Thomas Stephen Quin joined the company in 1896, the business was renamed Johnson and Quin. Throughout the years, Johnson and Quin has prospered by deploying the latest technologies and adapting to the changing marketplace. The company led the introduction of laser printing to the Midwest in 1979, which soon transformed Johnson and Quin into a full-service direct mail production company. We offer the latest in direct mail production, integrated marketing solutions, data services and personalization technologies, cutting-edge printing with both laser and ink jet printers, and certified data security practices. The innovation, flexibility, and solid financial credentials that propelled us throughout our 139-year history remains at the core of the way we work today.
SMG (Service Management Group) partners with more than 450 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 200 million surveys annually, across 130 countries.