What Happened?
Basking Ridge, NJ-based Avaya has Promoted Brett Shockley as Chief Technology Officer
About the Company
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
About the Person
Brett Shockley is Senior Vice President & Chief Technology Officer of Avaya, a global provider of business collaboration and communications solutions. Brett is an industry veteran with over 25 years of thought leadership in the telecommunications and contact center markets at Avaya, Cisco and Spanlink Communications. In his current role, Shockley has responsibility for Corporate Strategy, Corporate Development, Emerging Products & Technology and Avaya Labs Research. Brett has been a driving force in defining and articulating the company's strategic direction. He is a tireless customer advocate, traveling the world to engage with them and open doors to new opportunities. He is also a frequent keynote speaker at Avaya and industry events. Prior to this assignment, Brett served as Senior Vice President of Avaya's Contact Center and Unified Communications applications portfolios and Avaya's emerging technologies including Avaya Labs Research and Avaya's emerging cloud initiatives. Before joining Avaya, Brett held a number of senior leadership, general management and business development roles including VP/GM, Customer Contact Business Unit at Cisco Systems. As founder and CEO of Spanlink Communications, he partnered with Bell Labs and pioneered some of the industry's leading innovations in speech recognition, computer telephony integration and Internet call centers. In addition to holding a telecommunications device and social media software patents, Shockley has an MBA in Marketing from the University of Minnesota's Carlson School of Management and a bachelor's degree in Mechanical Engineering from the University of Minnesota's Institute of Technology. Shockley was a 2007 Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and 2008 Minnesota High Tech Association Emerging Technology Company award winner.
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