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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
At Markaaz, we are focused on solving two big problems: streamlining ongoing reverification for small businesses and helping them navigate the plethora of point-to-point solutions. We also believe in giving all businesses equal and inclusive access to the resources they need to succeed. Our all-in-one Dashboard provides: > Small businesses with a `Command Center` for their entire business and a better way to pay and get paid > Enterprise partners with a faster way to onboard customers and consent-based monitoring that leads to the creation of more meaningful services This is all powered by our pre-verified directory of over 100 million of businesses and growing. When a business signs up to Markaaz, they claim their business, and off they go, to customize their Dashboard to make it their own and to invite other businesses to "Meet Me on Markaaz". Markaaz is your trusted place to manage your business, and where all businesses connect, small and big. Together, we`re changing the game for all businesses. Together, we can.
Kermit is a cloud-based spend management and financial analytics platform for hospitals in the implantable medical device category. It offers real-time data on implantable medical device transactions, providing unprecedented visibility thats saving ho...
Bastille senses, identifies and localizes Radio threats, providing security teams the ability to accurately quantify risk and mitigate airborne threats that could pose a danger to network infrastructure.