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Purple Maiʻa Foundation is a startup technology education nonprofit founded by two Hawaiian men who’ve been successful in the tech industry and feel they have a kuleana to create access to empowering technology education for underserved youth in Hawaiʻ...
Pegasystems Inc. is an American software company based in Cambridge, Massachusetts.
Agence web d’experts en webmarketing pour soutenir les entreprises dans leur stratégie de communication : site internet, vidéo, référencement, réseaux sociaux
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Our solutions are flexible enough to work for any enterprise, any environment, any framework, any control, and any data source.