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Transforming Payment Acceptance & Issuance
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Cable is an all-in-one effectiveness testing platform that helps compliance officers manage and understand their financial crime program. They provide automated assurance, risk assessments, quality assurance, management information, reporting, and more.
Cargas is an employee-owned business software and consulting company specializing in the following areas: Accounting, ERP, CRM and custom software solutions including Intacct and Microsoft Dynamics, and Cargas Energy mobile and back office software for fuel delivery and HVAC service companies. Established in 1988, Cargas fosters a unique culture of employee ownership, shared values, and a commitment to excellence. This is evident in the quality of service provided to customers, commitment to teamwork, and being named as one of the Best Places to Work in PA for nine years.
CargoSense is a smart data and MicroAnalytics Software-as-a-Service (SaaS) company founded to create solutions that optimize logistics networks – in healthcare, food, medical devices and other industries with complex supply chains. The company has created the first collaborative supply chain software that operates using tablet, Web and mobile devices, collecting data with the newest generation of sensor technologies. Founded by serial entrepreneurs with a history of building successful software services using agile languages and customer-focused design, the company is based in Reston, Virginia.