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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry`s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN`s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.
At Shaw Trust we believe in fairness, equality and opportunity. We believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. Having grown from humble beginnings in 1982 in the village of Shaw in Wiltshire, finding jobs for disabled people, today we are a complex and diverse group committed to employment as the core pathway to a better life. We have grown through a combination of organic growth, mergers and acquisitions to be the UK`s largest Not-for-Profit (NFP) social enterprise in the employment sector. Empowering people from childhood to career our services embrace employability, education, learning and skills, children`s services and health and wellbeing support.
Our Partners “Harmonia is outstanding at keeping end user satisfaction and ease of use at the forefront… Harmonia’s team members have a strong commitment to ensuring smooth operation of OCIO systems, going out of their way
VitalSource® is a global leader in building, enhancing and delivering e-learning content. VitalSource offers best-in-breed technology, enterprise level scalability, industry leading analytics, and the broadest digital content catalog in higher education. The VitalSource Bookshelf® platform is the most used e-textbook delivery platform in higher education. Content from more than 7500 of the world`s top academic publishers is available to Bookshelf platform users, including those living with disabilities, on a variety of operating systems and devices. In the past year, more than 4 million unique users from 7,000 institutions in 241 countries and territories have viewed more than 2 billion pages from 18 million books in Bookshelf. In total, Bookshelf contains more than 1 million titles from 1,000 publishers. VitalSource has a long track record of serving Health Sciences programs, enabling students to receive their entire library of assigned texts on day one, and to receive updated editions while enrolled in school.