| Name | Title | Contact Details |
|---|---|---|
Thomas Packert |
Chief Technology Officer | Profile |
Forrest T. Jones and Company (FTJ) is an insurance agency and administrator that was established in 1953 to provide insurance products and other financial services to members of associations and other affinity groups. From a small office with three employees, FTJ has grown into a national marketing presence that today employs more than 250 insurance professionals. FTJ currently provides insurance programs to more than 80 national associations and employer groups with more than 1.5 million members. We work with more than 30 of the nation’s leading insurance companies to provide members / employees with access to high quality insurance plans—many with special features and benefits not readily available elsewhere—at favorable group rates. The company also provides third-party administration (TPA) services for many leading insurance underwriting companies, and it is one of the leading health insurance brokers in the state of Missouri, representing more than 100 employer groups and 15,000 lives. Our commonly owned affiliate, Fidelity Security Life Insurance Company (FSL), with assets exceeding $800 million, provides specialty insurance products for brokers, agents and other insurance companies nationwide. As the flagship of an enterprise that includes two life insurance companies, a reinsurance company, and an FINRA broker/dealer, FTJ offers an exceptional level of strength and flexibility for our association and affinity group clients. Throughout the years, FTJ has worked hand-in-hand with its clients in adding value to member and customer programs through quality insurance products. FTJ has been family owned and managed since its inception, and we pride ourselves on maintaining close, personal relationships with our clients. We strive to meet their needs in a dynamic environment by applying the latest technology, marketing expertise, and our relationships in the insurance industry to attain the best possible insurance plans for their members and support those plans with old-fashioned, high-touch personal service.
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Through our smart digital marketing & online acquisition technology, worldwide customer support operations, and innovative customer experience platform, ibex helps Fortune 500 brands acquire, engage, and retain valuable customers. Headquartered in Washington, D.C., ibex has delivery locations across 25 sites in seven countries, and maintains a network of 15,000 employees. With our CLX platform, we help brands process 180 million customer interactions yearly, add over $2B in lifetime customer revenue each year, and manage and optimize innovative customer experience programs. Our clients are Fortune 500 and other high-profile companies in a variety of industries including communications and media, technology, automotive, retail, insurance, and financial services. We have been delivering superior technology and services for over 15 years and offer an integrated suite of service including: • Digital Marketing & Customer Acquisition • Worldwide Customer Support • Business & Consumer inbound and outbound telesales & technical support • Customer Experience Management • Interactive Voice Response (IVR) • Chat & E-mail sales & support • Back office services ibex has 25 service delivery locations in the following seven (7) countries: 1. USA 2. UK 3. Philippines 4. Senegal 5. Pakistan 6. Nicaragua 7. Jamaica
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