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ACCENT Marketing Services is the performance marketing company for brands that are passionate about keeping and growing customers. Our data-driven approach combines the right tools, strategies and resources to help brands get the most out of their customer relationships. And our Continuous Engagement Improvement℠ process is proven to transform customer service touch points into powerful relationship and brand-building tools. Since 1993, ACCENT has helped world-renowned brands acquire, support, retain and grow customers at every lifecycle stage. Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world. By consistently delivering personalized and engaging customer experiences, we have turned clients like BJ’s Wholesale Club into a Forrester Top 10 Customer Experience firm and helped a Fortune 100 telecommunications client move from worst to first in customer service. Whether consumers are on the phone, online or in the social cloud, ACCENT ensures our clients are part of the conversation. Because every time a customer interacts with your brand, it’s an opportunity.
Our marketing platform connects your brand to patients and HCPs in office, in pharmacy, and digitally. InStep Health delivers measurable marketing solutions.
The Richards Group is the largest independent branding agency in the nation, with a staff of over 700 and annual billings above $1 billion. Creative is our passion, but we do have another love – independence. With zero absentee owners or outside investors, we`re free to focus solely on our work. Which is good, because there`s a lot of work to focus on: advertising, digital, relationship marketing, retail, brand, business-to-business, Hispanic marketing, sports marketing…there isn`t a form of branding at which The Richards Group doesn`t excel.
We`re Engine. Hello. A global community of best-in-class specialists who work better together to come up with business-changing ideas for clients. 12 businesses sit within the Engine family, working in marketing, content, digital, brand consultancy, research, data analytics, PR, strategic consultancy and a whole lot more. Clients can tap into resource from any part of our Group – that`s more than 2,000 people based in more than 30 locations around the world. Our single P&L structure allows our brilliant specialists to come together in unlikely teams and collaborate in a way that`s not possible using a traditional industry model. This structure also allows us to maintain a strong working culture. Despite our size, we retain an entrepreneurial spirit that means we`re always itching to push creative and business boundaries. It allows us to come up with ideas that are truly original, innovative and groundbreaking. It`s why we`re proud to have featured in The Sunday Times` Best Company To Work For Top 100 list for five years in a row. And it`s why more than one in four of the world`s biggest brands choose to work with us. They get brilliant specialists, working better together all over the world.
Strategy Execution = Results PLUS Communications integrates public affairs, corporate communications, branding and digital solutions to help our clients achieve their goals. PLUS means more.