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Mesosphere is an enterprise software company, but our founders come from consumer startups and value great design. Inspired by the user experience of sites like Twitter and Airbnb, we want to define a new era of enterprise software.
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Oversight’s mission is to transform operational analysis. Business users have questions they know to ask of their data every day and they know what to do with the answers. Through Insights On Demand, Oversight provides customer-proven best practice analytics that address the objectives of the most common operational data analysis requirements. Oversight reduces the need for hard-to-find data scientists and reduces the cost for analysis. Insights On Demand leverages the Oversight Operational Analysis Platform to deliver insights and drive action at the front lines for better decisions. A Concur, SAP, and Oracle partner, Oversight customers include a range of Fortune Global 500 companies and government agencies and its software is used to monitor nearly $2 trillion in business transactions every year.
There are an estimated 20 million blind and low-vision people in the United States, according to the American Foundation for the Blind. Aira`s goal is to develop leading technology and services that help remove remaining barriers for the visually impaired, expanding their possibilities to live with greater confidence and independence.
ServiceChannel Inc is one of the leading companies in Software and Internet industry. ServiceChannel Inc is based in New York, NY. You can find more information on ServiceChannel Inc at www.servicechannel.com