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Aptude is a Batavia, IL-based company in the Software and Internet sector.
Aktify is a Conversational Collective Intelligence Engine: delivering human conversations better than humanly possible. Aktify helps make something out of nothing. With a high volume of leads, a large portion of those likely don`t engage with outreach teams. Save time by offloading those “dead leads” to Aktify`s platform, which automates human-like touch points through AI SMS and calling until those leads are ready to talk to a rep.
VirPack accelerates digital transformation through workflow automation, data management, and an integrated system that keeps lenders in-platform and on-task.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.