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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Entercoms drives real-world results in aftermarket operations. Since 2008, market-leading clients including GE, Dell, Oracle, and Motorola have engaged Entercoms for unrivaled expertise in designing and managing increasingly complex aftermarket and service supply chains operations. As knowledgeable partners and strategic allies for global operations leaders, Entercoms’ time-tested tools, human intelligence and actionable operating analytics improve both customer experience and the bottom line – without one jeopardizing the other.
Vale Solutions is a Ann Arbor, MI-based company in the Software and Internet sector.
Founded in 2012, Align is a cloud-based business operating system that provides an easy-to-use yet powerful framework for scaling companies. Based on proven business methodologies, Align calms the chaos of daily work by keeping employees in sync and focused on accomplishing company priorities. Align has recently secured $2.175 million in a Series A round of funding and is actively hiring across software development, project management, marketing and sales positions. -------- According to the Harvard Business School, 85% of businesses never actually execute the strategies they develop. Day-to-day operations can interfere with the big picture and lead to a breakdown in communication. Align facilitates exposure to company goals and individual activities through a shared strategic plan and regular `Hudddles`. The result is heightened alignment and execution of priorities at all levels. Create Accountability. Drive Execution.
VisionOne Worldwide is a Fresno, CA-based company in the Software and Internet sector.