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CORNELL-MAYO ASSOCIATES is a Parsippany, NJ-based company in the Software and Internet sector.
Business Management Systems Inc is a Fairfax, VA-based company in the Software and Internet sector.
Karpel Solutions is a Saint Louis, MO-based company in the Software and Internet sector.
Something big is happening. The business world is changing. The way we communicate with one another is vastly different than a decade ago. More importantly, millennials are coming in the workforce, replacing people who retire. These new, young, and energetic employees have thousands of social media connections across multiple platforms. They`re connected all the time, on multiple devices. On top of that, they want to use their networks to do better in their own jobs. But most companies aren`t equipped for this transformation.
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.