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High Point Technology is a Port Saint Lucie, FL-based company in the Software and Internet sector.
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Scalefast is changing the way brands do direct-to-consumer eCommerce, by empowering them to regain the control and simplicity they need to create an exceptional shopping experience, directly from their online storefront. By joining forces through the Scalefast Commerce Cloud, brands can deliver localized and personalized direct-to-consumer shopping experiences while leveraging the volume and data of an entire brand ecosystem. Scalefast`s modern approach to eCommerce has generated award-winning success for their clients and has allowed them to become the fastest-growing eCommerce platform in the U.S. Its full-stack enterprise solution brings together a cloud-based eCommerce platform, global business services and an international footprint of logistics, payment, tax and business partners.
Hotwire.com(TM) is a leading discount travel site with low rates on airline tickets, hotel rooms, rental cars, cruises and vacation packages.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.