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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
We use machine learning to collect, organize, and analyze data to inform decisions for impactful advertising campaigns.
Remote empowers companies of all sizes to pay and manage full-time and contract workers around the world. We take care of international payroll, benefits, taxes, stock options, and compliance in dozens of countries.
IntraPack Corporation is a Dallas, TX-based company in the Software and Internet sector.
Originate is a digital product development and venture firm. We design, build, operate, and invest in transformational software products. Our designers, developers, and product strategists design and build modern mobile, web, and data-driven software in iOS, Android, Ruby, Scala, Node.js, Javascript, and other scalable technologies. To fully align partners and employees, Originate passes through 20% of the upside it earns in each partnership to the employees that contributed to the success. Founded in 2007, Originate has nine global offices in San Francisco, Silicon Valley, Los Angeles, Orange County, Las Vegas, New York, Boston, Stockholm, and Hangzhou, China.