| Name | Title | Contact Details |
|---|---|---|
Eric Jackson |
Director of Information Security | Profile |
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Oomnitza offers an IT Asset Management platform designed to provide organizations a comprehensive solution to track and manage their assets. Oomnitza is used by many name-brand, high-tech companies in multiple countries. Oomnitza was founded in 2012 and is now headquartered in San Francisco, California.
e3 Solutions leads the industry in the design and implementation of enterprise carbon management software (ECM), as well as enterprise incident management (EIM) and environmental management information systems (EMIS). Serving the Fortune 500 market, educational institutions and government agencies, our mission is to design and support web-enabled software that delivers the features, benefits and business value our clients need. Our purpose is to help them achieve the integration of economic, environmental, and social responsibility they want when managing the triple bottom line (TBL). In business since 2005, with technology evolved since 1997, and staffed with a team of exceptional engineers and seasoned leaders, we possess the deep domain experience and world-class information technology expertise today's market requires.
Improve efficiency by managing all your tools and equipment with an enterprise tracking platform. Learn about our award winning software today! (800) 676-4034
Accumulation Technologies is a company that specializes in accurately delivering large volume cost share data to multiple parties at high frequency, particularly in the healthcare industry.