CTOs on the Move

SymTrain

www.symtrain.ai

 
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little ...
  • Number of Employees: 100-250
  • Annual Revenue: $10-50 Million
  • www.symtrain.ai
  • 6230 Shiloh Road Suite 200
    Alpharetta, GA USA 30005
  • Phone: 870.796.8724

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