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Opterrix™ is an award-winning risk intelligence platform that empowers insurance carriers to proactively identify, quantify, and mitigate avoidable losses.
Carousell is a leading classifieds group in Greater Southeast Asia that allows users to buy and sell goods, cars, services, and property. The companys mission is to inspire every person in the world to start selling and buying to make more possible fo...
PayNet, Inc. is the leading provider of credit ratings on small businesses enabling lenders to achieve optimal risk management and growth.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
McCabe Softwares Application Lifecycle Management solutions empower your organization with best of breed technology, built on decades of innovation which was the foundation of the software quality industry.