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Intelity is the leading guest experience and management platform in the hospitality industry. After merging with KEYPR in 2018, Intelity`s enterprise platform offers over 100 integrations with leading property management software.
FSI is a company that provides cloud-based computerized maintenance management software (CMMS) and on-site services purpose-built for healthcare providers.
IT Resolutions, LLC is a Oyster Bay, NY-based company in the Software and Internet sector.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Spectrum Labs provides contextual AI, automation, and services to help consumer brands recognize and respond to toxic behavior. The platform identifies 40+ behaviors across all languages enabling Trust & Safety teams to deal with harmful issues in real time. Spectrum Labs’ mission is to unite the power of data and community to rebuild trust in the Internet, making it a safer and more valuable place for all.