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Cresta is a generative AI platform focused on optimizing contact centers to enhance customer experience, operational efficiency, and revenue growth. The company leverages real-time AI-driven insights and coaching to improve customer interactions and accelerate skill development for professionals in high-stakes environments. Crestas solutions have demonstrated significant results, including a 20% increase in customer satisfaction, 30% faster agent onboarding, and a 25% rise in revenue per lead. Crestas offerings are built on its proprietary Ocean-1 AI model, which integrates large language models with domain-specific data. Key features include real-time agent coaching, performance tracking tools for managers, and executive analytics that provide critical metrics like customer satisfaction and average handle time. The platform is designed for industries such as financial services, helping enterprises scale their customer service operations while maintaining high quality. Cresta is supported by prominent investors and a leadership team with extensive experience in AI.
Goldrich and Kest Industries, LLC is an umbrella entity for a privately held group of affiliated operating companies, real estate partnerships and limited liability companies. The first of 200 ownership entities in the portfolio was formed in 1956. Since
Bradley Personnel Consultants is a Montgomery, AL-based company in the Business Services sector.
MIA Leher and Associates is a Los Angeles, CA-based company in the Business Services sector.
Directions Group Inc is an integrated communications agency with leading expertise in public relations, events, content creation and brand strategy. Directions represents an elite spectrum of clients in the fields of luxury, fashion, retail, b...