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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Blue Lava manages the business of security. Built by a team of tenured security operators, Blue Lava is the industry`s first security program management platform, guiding CISOs to measure, optimize, and communicate their program with confidence and ease. Blue Lava has built long-term relationships with customers, earning the trust of executive teams across various industries, from small businesses to global enterprises.
iLobby is an innovative SaaS-based facility and visitor management platform that`s become an integral part of day-to-day operations for companies in manufacturing, industrial, warehousing/logistics, airports, and other complex enterprises. The iLobby platform streamlines the management of visitors, contractors, temp workers, and deliveries with a convenient self-serve checkpoint. The platform significantly improves operational efficiency, while enhancing professionalism and branding. iLobby`s enterprise-level features make it easy to reach a high level of security and regulatory compliance in a matter of seconds, even in highly-regulated facilities. Since becoming CEO of iLobby in 2017, Mr. Mashiyev has grown the platform into a global leader in the industry and has attracted major institutions and companies such as Canada Post, Toronto Pearson International Airport, Scotiabank, Manulife, Pepsi, Netflix, CBC, Unilever, LG, PCL Construction, and more. The Toronto-based company now operates in over 45+ countries and the platform has been translated into 30+ languages.
Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We`ve raised $29 million from Tier 1 Silicon Valley investors, and we`re not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world`s commerce by empowering restaurants to operate more intelligently and own their relationship with customers. The first product in our platform, kea Voice, takes orders over the phone at a high level of efficiency and consistency so that restaurants can focus on making delicious food. That`s a win-win!
System13 Computer Services is a Charlottesville, VA-based company in the Software and Internet sector.