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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
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Forter is the Trust Platform for digital commerce. With Forter, enterprises generate more revenue and reduce losses to fraud and abuse by making accurate and real-time decisions about every digital interaction. Forter was founded on the insight that it`s not about what is being purchased, nor where, but who is behind the interaction. As a result, Forter continues to expand its global customer network— processing more than $250 billion in gross merchandise value per year. As the company grows, its customers benefit further; a fraudster detected by one customer is instantly recognizable to all Forter customers. Only automation can facilitate the speed, scale, and accuracy needed to approve more transactions, block more fraud attempts, and deliver better customer experiences. Forter is entrusted by digital commerce leaders across industries, including Nordstrom, Sephora, Instacart, Adobe, Priceline, and more. These businesses are committed to ensuring that everyone who visits their sites gets the experience they deserve.
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Our customers are primarily Global 5000 companies and Market Research agencies worldwide, who rely on our wide range of products for feedback/data collection, panel management, data processing, analysis, and reporting. We pride ourselves on providing innovative, superior technological solutions that are scalable, secure, and flexible to support our clients` constantly evolving needs. We are committed to understanding and meeting the needs of our international customer base, and developing strategic relationships that support this. Confirmit was established in 1996, and rapidly became the leading provider of Software-as-a-Service feedback and research solutions. Confirmit now employs over 350 people and has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit`s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.