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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Coverfly helps aspiring writers get their work in front of Hollywood industry professionals through top writing programs and fellowships.
MoveEasy is the country`s first full-service homeowner concierge platform designed to help the 139M homeowners in the US with all their move and home management needs. MoveEasy`s 360° dashboard provides access to service providers across multiple categories, a built-in savings calculator, a concierge service, and more. For real estate partners, MoveEasy is a fully white-labeled turnkey concierge solution that helps brokers customize and brand the platform to offer a true end-to-end lifetime concierge service for their clients. Today MoveEasy works with real estate brokers across the country representing more than 100,000 agents..
Naborly is a new breed of credit bureau, going beyond simple credit checks we use Artificial Intelligence to let you know exactly who youre renting to, before they move in.
VisiQuate’s advanced business analytics help users at all levels of the enterprise improve real world strategic, financial and operating outcomes. We combine advanced visualizations with role-personalized insights and work intelligence, so each user ge...