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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Medium is based on the belief that the sharing of ideas and experiences is what moves humanity forward. The Internet is the greatest idea-sharing tool ever imagined, but we`ve only scratched the surface of its capabilities. More concretely, Medium is a system for reading and writing. A place where you can find and share knowledge, ideas, and stories—specifically, ones that need more than 140 characters and are not just for your friends. Its a place where you can work with others to create something better than you can on your own.
Wireless Valley Communications is a Austin, TX-based company in the Software and Internet sector.
uSight is a Orem, UT-based company in the Software and Internet sector.
MultiModal Applied Systems is a Princeton, NJ-based company in the Software and Internet sector.