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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Wombat Security Technologies is a Pittsburgh, PA-based company in the Software and Internet sector.
The company, which is now the world`s leading producer of aviation training videos and computer software, was established in 1974 when John and Martha began flying throughout the country to teach ground school courses. In 1984 they began producing video courses in a spare room of their house. Today, King Schools has over 70 employees operating from an 18,000 sq. ft. complex housing a dedicated video production and duplication facility. In the last 10 years the firm has delivered more than two and a half million videos with over 4 million hours of video instruction, teaching up to one-half of the instrument students and over one-third of all pilots in the U.S. obtaining training. We are keenly aware of the importance of the work we do. During the time someone is learning to fly, flying is the most important thing in his or her life. We are privileged to play such a significant role in the lives of such committed individuals. We take pride in producing quality work for these special people.
Ashcom Technologies Inc is a Ann Arbor, MI-based company in the Software and Internet sector.
Nordic Interactive is a Flint, MI-based company in the Software and Internet sector.