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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Cizer Software Corporation is a Ashburn, VA-based company in the Software and Internet sector.
ADP is a Ann Arbor, MI-based company in the Software and Internet sector.
simPRO Corporate evaluation, implementation and training will be tailored to suit your organization`s needs. During evaluation, a workshop will be held with your team to determine the system`s suitability, to map out your workflows, and identify internal systems that need integration. Based on workflow mapping, organization type and work type, our team will create a custom implementation and training plan for your business, including a purpose-built project plan, targeted training for specific roles or training an internal product specialist to ensure a smooth roll-out.
Levelset (previously known as zlien) helps contractors and suppliers get payment under control, and sees a world where no one loses a night`s sleep over payment.