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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Founded as Ask Jeeves in 1996 and re-named Ask.com in 2005, Ask.com has spent the last 20 years committed to its mission of increasing personal knowledge by empowering people with answers. Headquartered in Oakland, California with an international presence in the UK and Europe, Ask.com is the fourth biggest site on the web when it comes to monthly searches, and attracts more than 100 million unique users globally every month in the US alone. Ask.com is a wholly owned business of IAC (Nasdaq: IACI)
Digital Surgeons is a New Haven, CT-based company in the Software and Internet sector.
Blockchain.com is connecting the world to the future of finance. We are the most trusted and fastest growing crypto company, helping millions across the globe – from single individuals to the largest institutions – have an easy and safe way to buy, sell and store cryptocurrency. Known as the world`s most popular crypto wallet, Blockchain.com is on a path to revolutionizing the $14T financial services industry. Blockchain.com is backed by leading investors including Lightspeed Venture Partners and Google Ventures.
Pramana is bringing together the collective experiences of some of the best talent in communications and marketing to help clients through critical inflection points and beyond. We’ve led communications efforts for high-profile start-ups, big enterprises, well-known individuals, political campaigns and many points in between. We believe that the complex challenges and big opportunities that organizations face require the kind of incisive thinking that can only come from having been there before. We apply this experience in helping clients evolve their story, strategy and tactical capabilities. If you already have a great story to tell and simply desire media attention for it, we probably aren’t the best fit for you. We don’t work in the traditional agency of record format, but there are a number of ways that we partner with clients. Our primary projects are ones that have a defined objective and accomplish something meaningful. We can also provide an advisory role or one-day sessions with companies that need a strategic kickstart. From consumer to corporate, we navigate everything from launches, pivots, crises and IPOs to branding, public affairs and executive and internal communications. We’re based in San Francisco, have an office New York and work with interesting organizations of all sizes no matter where they are.