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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Michael Cerniglia serves as Chief Technology Officer and Executive Vice President at MicroPact Inc. Mr. Cerniglia has been with MicroPact Inc. since its inception and, as the lead architect for systems and software, is responsible for the development of all products. He has spearheaded the MicroPact's transition from being a predominantly services-based organization to offering enterprise-class software and services. Mr. Cerniglia has played a vital role in bringing MicroPact's industry-leading products to market, including entellitrak, entellidoc, and icomplaints. Business Process Management (BPM), Case Management and Document Management products developed by the team led by Mr. Cerniglia are used by over 140 Federal agencies as well as Fortune 500 organizations.
Sage Software Canada Ltd is a Markham, ON-based company in the Software and Internet sector.
AV Programming Associates is a Carlsbad, CA-based company in the Software and Internet sector.
Consolo delivers web-based, hospice-specific software services for electronic health records, billing services and care coordination. Consolo, from the Latin “to provide comfort,” is an organization dedicated to providing software and HIPAA compliance solutions to hospice programs. Consolo Services Group, LLC, founded in 2002, was originally developed as a beta system for a hospice organization. In 2004, Consolo was introduced to the public at the National Hospice and Palliative Care Organization (NHPCO) conference. Now, Consolo is the fastest growing, true web-based hospice software on the market. Developed by hospice people for hospice people, we offer business and clinical software that is specifically for hospice. Flexible and scalable, we are able to meet the needs of any size hospice from start-ups to large, multi-location hospice programs.