SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Technology innovation is completely disrupting the way we use cars to get from place to place. Telematics, ridesharing, autonomous vehicles, usage-based insurance, the Internet of Things – all of these amazing technologies are converging on the automotive and insurance industries at remarkable speed and CCC Information Services is leading the way. Since first launching over 30 years ago, we have continually led and shaped our industry through innovative software development, exceptional customer service, and unique, insightful analysis. We deliver the technology solutions that help people get back into their cars quickly after an accident. Our ecosystem facilitates seamless connections between insurers, auto manufacturers, repairers, part suppliers and, most importantly, the millions of drivers who count on them every day. The growth and change at CCC is exciting, inspiring, and invigorating. If you want to innovate, grow, and be part of a winning team, join us and see where your talent takes you.
Genelco Software Solutions is a Saint Louis, MO-based company in the Software and Internet sector.
Environmental Software is a Huntington Beach, CA-based company in the Software and Internet sector.
Digital-Reign is a New York, NY-based company in the Software and Internet sector.