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21st Century Business Technology is a Naples, FL-based company in the Software and Internet sector.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
We started this project on a set of beliefs drawn from a collective set of experiences. We believe hospitality will be better when the barriers of innovation are eliminated. High integration costs and lack of vendor alignment hurt innovation and progress.
AXINO AG is a Victoria, BC-based company in the Software and Internet sector.
Hi, we are Dept - an international digital agency with over 1,500 experienced thinkers & makers in 13 countries across Europe and the Americas. One agency uniting creativity, technology, and data. Helping our clients reinvent & accelerate their digital reality by creating experiences that people want and businesses need.