Name | Title | Contact Details |
---|---|---|
Younus Aftab |
Chief Technology Officer | Profile |
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment insights and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 160 customers and partners, including National Debt Relief, Root Insurance, Alcon Laboratories, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI`s headquarters is in San Francisco with an office in Bangalore, India.
Swipely began by listening to businesses who wanted an easy way to understand their customers and bring them back. Since then, we`ve expanded that single idea into an entire cloud-based business platform used by our merchant customers to manage over $4B in annual sales, and deliver insights on over 20 million customers to help thousands of U.S. merchants make smarter decisions to grow sales every day.
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